6. RETURNS AND EXCHANGES
 

RETURNS

Arktous offers a 14-day money back guarantee. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If you would like to return an item, please contact us at post@arktous.com. Pack your items the way you received them and include in the package all relevant documents. 

REFUNDS (if applicable)
 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATER OR MISSING REFUNDS (if applicable) 
 

If you haven’t received a refund yet, first check your bank account again.  
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at post@arktous.com.

SALES ITEMS (if applicable)
 

Only regular priced items may be refunded.

 

SHIPPING
 

To return your product, you should mail your product to:
 

Arktous 
Trondheim
Norway

You will be responsible for paying the shipping costs for all returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.