4. SHIPPING

 

(This only applies for customers residing outside Norway)

(Vennligst legg merke til at den engelske versjonen kun gjelder for utenlandske forsendelser. Bytt til "norsk" om du bestiller til en adresse i Norge)

 

Arktous orders are delivered Monday to Friday between 9am and 5pm, subject to local delivery. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. 

We will choose the most efficient express service for your location.
 

Couriers used: DHL, UPS, FedEx, Posten and Bring 
 

TRANSIT TIMES:
 

Europe: delivery within 2-4 business days

USA: delivery within 5-7 days

Rest of the world: delivery within 7-14 days
 

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.
Arktous cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.

 

ORDER TRACKING
 

After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment. Once your order is confirmed, it will be dispatched within 3 business days.

Depending on your location, delivery takes 2-14 business days after it's dispatched. You will receive a tracking number by email so you can follow your order.

 

DUTIES & TAXES
 

You are responsible to any local duties or taxes that might be added to the order.

If you are ordering from within your own customs zone or country, import duties will not be applicable however you may need to pay VAT or local sales taxes. 

The price you pay to Arktous will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP (Delivered-at-Place) order.

For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to Arktous.

Please view our "Terms and Conditions" for further information.